Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website imagineeventhall.com (the "Site") and the event venue, event hosting, and related services provided by Imagine Event Hall ("we," "us," or "our"). By using the Site, submitting an inquiry, booking a tour, communicating with us, or booking an event, you agree to these Terms. If you do not agree, please do not use the Site or our services.
Please also review our Privacy Policy, which explains how we collect and use your information and is incorporated into these Terms by reference.
Eligibility
You must be at least 18 years old to use the Site, submit an inquiry, or book an event. By using the Site, you represent that you meet this requirement and that the information you provide is accurate and current.
Our Services
Imagine Event Hall provides event venue rental and event hosting services, which may include use of the venue space and, where arranged, decoration and related event services. Availability, pricing, capacity, and the specific services included in any event are described during the inquiry and booking process and are set out in your signed rental agreement.
Inquiries and Tours
Submitting an inquiry through the Site, by phone, by text, by email, or by chat is a request for information. It is not a confirmed booking and does not reserve a date. We schedule venue tours by appointment during our tour hours (currently Monday through Friday, 12:00 PM to 5:00 PM). Tour availability is subject to change.
Bookings and Reservations
A date is reserved only when you have signed a rental agreement and paid the required retainer. Until both are complete, dates remain available to other clients and are booked on a first come, first served basis. We accept bookings up to twelve months in advance. All event-specific terms, including the services included, final pricing, event date and hours, capacity, and the rules that apply to your event, are set out in your signed rental agreement, which governs your specific booking.
Retainer, Fees, and Payments
A non-refundable retainer of $250 is required to reserve your date. The retainer is applied toward your total balance. Additional fees may apply, including (but not limited to) cleaning fees, damage deposits, and charges for services requested beyond the base rental. All applicable fees, deposits, and the payment schedule for your event are set out in your signed rental agreement.
Payments may be processed through third-party payment processors. Your use of those services is subject to their own terms and privacy practices. We do not store full payment card details on the Site.
Cancellations, Rescheduling, and Refunds
The retainer is non-refundable. Cancellation and rescheduling terms, including any applicable notice periods and refund conditions for amounts paid beyond the retainer, are set out in your signed rental agreement. We send a reminder in advance of your event as described during booking. If we must cancel or reschedule an event due to circumstances beyond our control, we will work with you in good faith to reschedule or to address amounts paid, as set out in your rental agreement.
Use of the Venue and Conduct
When you book an event, you agree to use the venue in a lawful and responsible manner and to follow all venue rules provided to you. This includes complying with capacity limits, event hours, decoration and setup guidelines, catering and alcohol policies, and any local laws, ordinances, and permit requirements that apply to your event. You are responsible for the conduct of your guests, vendors, and anyone you invite or permit on the premises.
Damage and Client Responsibility
You are responsible for any loss of or damage to the venue, its fixtures, furnishings, and equipment caused by you, your guests, or your vendors during your event. We may apply a damage deposit toward the cost of repairs or replacement, and you remain responsible for costs that exceed any deposit. Details are set out in your signed rental agreement.
Communications: Phone, Voice Agent, Text, Email, and Chat
When you contact us, your call may be answered or assisted by an automated voice agent, and calls may be recorded or transcribed for scheduling, quality, and record-keeping purposes. If you use the chat feature on the Site, we collect the messages you send.
By providing your phone number and opting in, you consent to receive text messages related to your inquiry, tour scheduling, booking, event coordination, and, where you have agreed, promotional offers. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any service. You can opt out at any time by replying STOP to any message from us, and you can get help by replying HELP or contacting us using the details below. Our communications practices, including how we handle your information, are described in our Privacy Policy.
You must be at least 18 years old to consent to receive text messages from us. Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages, and we are not responsible for messages that are delayed, undelivered, or misdirected due to carrier issues, network conditions, device settings, or an incorrect or changed phone number. If your mobile number changes, please notify us so that we do not send messages to a number that is no longer yours.
Acceptable Use of the Site
You agree to use the Site only for lawful purposes. You will not submit false or misleading information, interfere with the operation or security of the Site, attempt to gain unauthorized access to any systems or data, scrape or harvest information from the Site, or use the Site in a way that infringes the rights of others.
Intellectual Property
The Site and its content, including text, images, logos, graphics, and design, are owned by Imagine Event Hall or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from the Site or its content without our prior written permission, except for your own personal, non-commercial viewing of the Site.
Disclaimers
The Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. Information on the Site, including descriptions of the venue, amenities, and availability, is provided for general information and may change without notice. Responses from our automated voice agent and chat features are provided for convenience and may occasionally be incomplete or out of date; confirmed details are those provided in writing by our team or set out in your signed rental agreement. We do not warrant that the Site will be uninterrupted, error free, or free of harmful components.
Limitation of Liability
To the fullest extent permitted by law, Imagine Event Hall and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Site or our services. Our total liability for any claim related to the Site or our services will not exceed the amount you paid to us for the services giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Imagine Event Hall and its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Site, your event, your breach of these Terms, or the acts of your guests or vendors.
Insurance
Depending on the nature and size of your event, we may require you to obtain event liability insurance. Any insurance requirement will be set out in your rental agreement.
Force Majeure
We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, severe weather, fire, utility failures, government actions, public health emergencies, or other similar events.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the state and federal courts located in Florida.
Relationship to Your Rental Agreement
These Terms govern your use of the Site and set out general terms for our services. Your specific event booking is governed by the rental agreement you sign with us. If there is a conflict between these Terms and your signed rental agreement regarding your specific booking, the rental agreement controls for that booking.
Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the Site after changes take effect means you accept the updated Terms.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Contact Us
If you have questions about these Terms, contact us at:
Imagine Event Hall
1965 S Military Trl, West Palm Beach, FL 33415
Email: [email protected]
Phone: 855-443-4255