Privacy Policy
Imagine Event Hall ("we," "us," or "our") operates the website imagineeventhall.com (the "Site") and provides event venue and event hosting services. This Privacy Policy explains how we collect, use, share, and protect your information when you visit the Site, contact us, book a tour, or communicate with us by phone, text message, email, or chat.
By using the Site or providing your information to us, you agree to the practices described in this policy.
Information We Collect
Information you provide to us. When you fill out a form, request a tour, ask for a quote, or otherwise contact us, we may collect your name, email address, phone number, event details (such as event type, preferred date, and estimated guest count), and any information you include in your messages.
Information from phone and chat interactions. If you call us, your call may be answered or assisted by an automated voice agent. Calls may be recorded or transcribed for scheduling, quality, and record keeping purposes. If you use the chat feature on our Site, we collect the messages you send and related conversation details.
Information collected automatically. When you visit the Site, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. We collect this information using cookies and similar technologies (see Cookies and Tracking below).
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the information you request.
- Schedule and confirm venue tours and appointments.
- Prepare and send quotes, availability, booking details, and event related communications.
- Send you text messages and emails that you have consented to receive.
- Process bookings and payments.
- Request feedback and reviews after your event.
- Operate, maintain, and improve the Site and our services.
- Comply with legal obligations and enforce our agreements.
Text Messaging (SMS)
When you provide your phone number and opt in to receive text messages from Imagine Event Hall, you consent to receive SMS messages related to your inquiry, tour scheduling, booking, event coordination, and, where you have agreed, promotional offers.
Message frequency varies based on your interaction with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any service.
You can opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation message and will not send further text messages unless you opt in again. For help, reply HELP or contact us using the details in the Contact Us section.
We do not sell, rent, or share your mobile phone number or your text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in and consent information is not shared with any third party except as needed to deliver the messaging service you requested (for example, our messaging platform provider).
Cookies and Tracking
The Site uses cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, and support our marketing. You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.
How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service providers. We share information with vendors that help us operate our business, such as our customer relationship management platform, scheduling and calendar tools, messaging and email providers, and payment processors. These providers are permitted to use your information only to perform services on our behalf.
Legal and safety reasons. We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or the safety of others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
As stated in the Text Messaging section above, your mobile phone number and text messaging opt-in information are excluded from any sharing with third parties for their own marketing purposes.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, to maintain our business records, and to comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may opt out of marketing emails by using the unsubscribe link in those emails, and out of text messages by replying STOP. Depending on where you live, you may have additional rights under applicable privacy laws.
Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
Children's Privacy
The Site and our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the Site after changes take effect means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Imagine Event Hall
1965 S Military Trl, West Palm Beach, FL 33415
Email: [email protected]
Phone: 561-570-5017